情景：

酒店換房

對話：

A:晚上好，這是前臺，有什么能為您服務的？

B:晚上好，我是8201房的陳XX，剛剛入住的。我的房間有股難聞的氣味，而且被單是臟的，浴室也沒有熱水和浴巾，我要換間房。

A:很抱歉先生，給您帶來了那么多麻煩，我這就給您換間房，請您稍等下。

B:好的。

A:新的房間也在二樓，8211，還得麻煩您下來一趟。

B:好的，我現在下去。

A:麻煩您了，為了表示歉意，本次入住給您打九折。

B:謝謝。

英文：

A:Good evening,this is the Reception,what can I do for you?

B:Good evening,this is Chen XX in Room 8201,I've just checked in.My room is smelly and the sheets are dirty.There is no hot water or towel in the bathroom,either.I need to change to another room.

A:I'm sorry to have caused you so much trouble,sir.I'll arrange a new room for you,please wait a moment.

B:OK.

A:The new room is also on the second floor,Room 8211.Please come downstairs.

B:OK,I'm coming downstairs now.

A:So sorry to trouble you again.To express our apology,we'll give you a 10%discount for your stay.

B:Thank you.